Refund Policy
At imax.gg, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested and processed.
Refund Eligibility
- Refund requests may be submitted within 30 days of the purchase date.
- Digital products must be unused, unredeemed, and not activated.
- Refunds are issued to the original payment method used for the purchase.
- Certain exclusive or special items may have limited or no refund eligibility.
How to Request a Refund
To request a refund, please contact our support team and provide:
- Your order number
- The reason for the refund request
Refund requests are reviewed and processed within 5–7 business days.
Exceptions
Refunds are not available for the following:
- Downloadable or digital content after access or redemption
- Expired gift cards or expired accounts
- Products purchased during clearance or final-sale promotions
Contact
If you have any questions regarding this Refund Policy, please contact us at:
- Email: support@imax.gg