1. Digital Goods & Final Sales
Due to the intangible and immediate nature of digital gaming products (activation keys, subscription links, and shared digital access), all sales are considered final and non-refundable once delivered to your account dashboard or email.
We do not issue refunds or exchanges for:
- Accidental purchases or changing your mind after the digital product has been revealed.
- Purchasing a key for the wrong platform, region, or device unsupported by your hardware.
- Inability to run a game due to not meeting the system requirements.
2. Replacement Warranty & Coverage
Every digital product purchased on imax.gg comes with a functional warranty:
2.1 Defective Keys: If a delivered activation key or service link is proven invalid, already used, or defective at the time of delivery, you must submit a support ticket within the active warranty window stated on the product page.
2.2 Resolution Options: Once verified by our technical team, we will:
- Issue a working replacement key or access link immediately.
- Provide equivalent store credit or a full refund if a replacement cannot be provided within a reasonable timeframe.
3. Exclusions & Warranty Void Conditions
The warranty will be immediately voided under any of the following circumstances:
- Unauthorized Credential Changes: Altering core account security settings (e.g., passwords or recovery emails) on shared access profiles without explicit support authorization.
- Third-Party Enforcement: Account restrictions or bans imposed by platform operators (such as Microsoft, Xbox, or PlayStation) resulting from user policy violations following successful key activation.
- Fraudulent Claims: Submitting fake error reports or attempting unauthorized payment chargebacks.
4. How to Submit a Claim
To request a replacement or warranty review, open a support ticket via our official website or Discord server. Please provide your Order ID, a description of the issue, and unedited screenshots displaying the error code during activation.